RIGHTS AND OBLIGATIONS OF THE PARTIES
RIGHTS AND OBLIGATIONS OF THE PARTIES
Last updated: 07/11/2026
1. Scope and Applicable Parties
These Rights and Obligations apply to transactions conducted through the VERITY GEAR website between:
Seller: VERITY GEAR, the legal entity or business operator owning and operating the VERITY GEAR website.
Buyer: Any customer who accesses the website, places an order, makes payment, or purchases products through VERITY GEAR.
These provisions apply together with the Terms of Use, Privacy Policy, Pricing Policy, Payment Policy, Shipping Policy, Return & Refund Policy, and other relevant policies published on the website.
2. Rights and Obligations of VERITY
2.1. Rights of VERITY
VERITY has the following rights:
To request customers to provide complete and accurate information necessary to process and fulfill transactions.
To confirm, refuse, or cancel orders in circumstances specified in the Terms of Use and applicable policies.
To adjust product prices, promotional programs, and business policies in accordance with applicable laws.
To request customers to provide relevant information, photographs, or documents necessary to resolve transaction-related issues.
To take reasonable measures to protect VERITY's lawful rights and interests when fraudulent activities, misuse, or violations of transaction conditions are detected.
To temporarily suspend or restrict the supply of goods and services where reasonable grounds exist and such action is permitted by applicable law.
To require customers to fulfill their payment obligations and cooperate in receiving orders as agreed.
To exercise other rights provided under applicable laws.
2.2. Obligations of VERITY
VERITY is responsible for:
Providing complete and accurate information regarding products, prices, payment methods, shipping arrangements, and relevant policies.
Ensuring that product information published on the website is consistent with the actual goods supplied and applicable legal requirements.
Clearly displaying product prices and related charges before customers confirm their orders.
Receiving and processing orders in accordance with the information provided by customers and the confirmed transaction conditions.
Notifying customers of any changes that materially affect order fulfillment.
Fulfilling delivery, exchange, refund, and warranty obligations (where applicable) in accordance with published policies and applicable laws.
Protecting customer personal information in accordance with the Privacy Policy and applicable data protection regulations.
Receiving and addressing customer feedback, requests, and complaints within VERITY's scope of responsibility.
Fulfilling applicable tax, invoicing, documentation, and other legal obligations.
Accepting responsibility for violations attributable to VERITY in accordance with applicable law.
3. Rights and Obligations of Customers
3.1. Rights of Customers
Customers have the following rights:
To receive complete and clear information about products, prices, origin, payment methods, shipping arrangements, and transaction conditions.
To choose products, quantities, and payment methods according to their needs.
To request information and assistance from VERITY regarding products, orders, and transactions.
To inspect product condition upon delivery in accordance with applicable delivery procedures.
To request product exchanges, refunds, or warranty support (where applicable) under published policies and applicable laws.
To have their personal information and transaction details protected in accordance with applicable regulations.
To submit feedback or complaints when their lawful rights and interests are affected.
To receive information regarding the handling of their requests or complaints.
To exercise other rights provided under applicable consumer protection laws.
3.2. Obligations of Customers
Customers are responsible for:
Providing complete and accurate personal information, delivery addresses, phone numbers, and email addresses when placing orders.
Carefully reviewing product information, prices, quantities, shipping fees, and transaction conditions before confirming an order.
Making full and timely payment using the selected or agreed payment method.
Cooperating with VERITY and shipping carriers during order confirmation, delivery, and order-related issue resolution.
Inspecting product condition upon receipt and promptly reporting any irregularities.
Providing invoices, order numbers, photographs, videos, or other necessary evidence when requesting assistance, exchanges, or refunds.
Using products in accordance with their intended purpose, published instructions, and applicable usage conditions.
Refraining from providing false information, conducting fraudulent transactions, or abusing VERITY's policies for personal gain.
Not using the website to engage in unlawful activities or infringe upon the lawful rights and interests of VERITY or third parties.
Being responsible for the accuracy and legality of the information they provide.
4. Cooperation Between the Parties
VERITY and customers are expected to cooperate in good faith and act honestly throughout the transaction process.
If any issue arises concerning an order, product, payment, or delivery, both parties should prioritize direct communication and provide the necessary information to resolve the matter.
During the resolution process, both parties should:
Respect each other's lawful rights and interests.
Provide truthful information and supporting evidence.
Cooperate in identifying the cause of the issue.
Implement solutions mutually agreed upon or determined in accordance with applicable law.
VERITY encourages customers to contact its support team directly before pursuing further complaint or dispute resolution procedures.
5. Responsibility Regarding Shipping Carriers and Third Parties
In supplying goods and services, VERITY may cooperate with shipping carriers, payment service providers, logistics companies, and other technical service providers.
VERITY is responsible for fulfilling obligations within its own scope and cooperating with relevant parties to address issues arising during service delivery.
For matters falling within the responsibility of shipping carriers or other third-party service providers, VERITY will assist customers in contacting the relevant parties, verifying the circumstances, and seeking appropriate resolutions in accordance with applicable service conditions and laws.
The use of third-party services does not eliminate or restrict any mandatory legal rights that customers may have against VERITY.
6. Dispute Resolution
Any disputes arising from the sale of goods or provision of services through the VERITY website should first be addressed through good-faith negotiation and mediation.
If the parties cannot resolve the dispute through negotiation, the matter will be handled by the competent authorities in accordance with the laws of Vietnam.
Dispute resolution will not affect any other lawful rights or obligations of the parties under applicable law.
7. Contact Information
Operating Entity: VERITY GEAR
Tax Identification Number: 070206003845
Registered Business Address: No. 17, Alley 873, Binh Phuoc Ward, Dong Nai City, Vietnam.
Contact Address: No. 17, Alley 873, Binh Phuoc Ward, Dong Nai City, Vietnam.
Hotline: +84 889 560 056
Email: [email protected]
Website: https://veritygear.vn
Business Hours: Monday–Saturday, 09:00–18:00 (GMT+7).
VERITY reserves the right to update this policy when necessary. The latest version will be published on our website and will take effect from the stated effective date, subject to applicable law.