VERITY GEAR

Nhập tên sản phẩm hoặc danh mục bạn muốn tìm.

SHIPPING & DELIVERY POLICY

SHIPPING & DELIVERY POLICY

Last Updated: October 9, 2026

1. Order Processing

VERITY will process orders within 1–3 business days after payment has been successfully confirmed.

For pre-order products, the estimated processing and shipping timeline will be stated separately on the relevant product page or communicated through VERITY's official channels.

2. Delivery Time

Domestic orders within Vietnam: estimated 1–5 business days after the order has been handed over to the shipping carrier.

International orders: estimated 5–15 business days, depending on the destination country/region, selected shipping method, and customs clearance process.

All delivery times are estimates only and may be affected by circumstances beyond VERITY's reasonable control.

3. Order Tracking

Once an order has been handed over to the shipping carrier, VERITY will provide a tracking number so customers can monitor the delivery status of their order.

4. International Orders

For international orders, customers may be responsible for import duties, VAT, customs fees, or other charges imposed by the destination country or region, where applicable.

These charges are not included in VERITY's shipping fees unless explicitly stated at the time of purchase.

5. Delivery Delays

VERITY is not responsible for delivery delays caused by:

  • Customs clearance or inspection procedures.

  • Natural disasters, severe weather, or force majeure events.

  • Strikes or disruptions affecting the shipping carrier.

  • Incorrect or incomplete delivery information provided by the customer.

  • Other circumstances beyond VERITY's reasonable control.

6. Lost or Damaged Shipments

If an order is lost or the product is damaged during transit, customers should contact VERITY as soon as possible and provide the order number along with any relevant information or photographs.

VERITY will coordinate with the shipping carrier to investigate the issue and provide appropriate assistance.

7. Changes to Delivery Address

Customers are responsible for providing accurate delivery information. If you need to change your delivery address, please contact VERITY before the order is handed over to the shipping carrier.

Once the order has been shipped, VERITY cannot guarantee that the delivery address can be changed.