RETURN & REFUND POLICY
RETURN & REFUND POLICY
Last Updated: October 9, 2026
VERITY is committed to supporting customers when a product has a manufacturing defect or an issue that arises during normal use.
1. 1:1 Product Replacement
For products confirmed to have a manufacturing defect, VERITY provides a 1:1 product replacement.
Due to the nature of certain products, particularly products that may naturally wear down during use such as PTFE mouse feet, the condition of the product's surface after use is not the sole factor used to determine whether a defect exists.
VERITY will review the information provided by the customer, photos/videos, product condition, and other relevant factors to determine whether the case qualifies for a 1:1 replacement.
Product Packaging
Customers are encouraged to keep the original box and packaging while using the product.
The original packaging may be requested to verify product information, batch details, or proof of purchase and may serve as important supporting evidence during the return or replacement process.
Missing packaging does not automatically mean that a request will be rejected. VERITY will review each case individually.
2. 14-Day Refund
Customers may request a refund within 14 days from the date the order is received.
For products that may naturally wear down during use, VERITY will review the actual condition of the product and the reason for the refund request before approving the refund.
Refund requests may be rejected if the product has been damaged due to misuse, abnormal physical impact, or other circumstances not attributable to VERITY.
3. How to Request a 1:1 Replacement or Refund
Customers may contact VERITY directly through:
VERITY's official social media page.
The phone number listed on the website.
VERITY's official Zalo account.
Process
Step 1 — Describe the issue
Clearly describe the issue or condition of the product.
Step 2 — Submit your request
Specify whether you are requesting a 1:1 replacement or a refund.
Step 3 — Provide proof of purchase
Send a photo or screenshot of your purchase receipt/order confirmation from your email or your logged-in VERITY website account.
Step 4 — Provide product photos
Send photos of the purchased product to VERITY. In certain cases, VERITY may request additional videos or information for verification.
Step 5 — VERITY verification
VERITY will review the submitted information and confirm whether the case qualifies under this policy.
Step 6 — Replacement or refund
Once the request has been approved by VERITY, the customer will receive a 1:1 replacement or refund according to the resolution determined for the case.
4. Cases Not Covered
VERITY may reject a request if the product has been:
Damaged due to improper use.
Subjected to abnormal physical impact.
Intentionally damaged or altered.
Used under conditions inconsistent with its intended purpose.
Submitted for a refund after the applicable 14-day refund period, where the case does not involve a manufacturing defect.
VERITY may request additional photos, videos, or information when necessary to verify the condition of the product.
5. Processing Time
Processing time may vary depending on the condition of the product and the level of verification required.
Once VERITY confirms that a request is eligible, the replacement or refund will be processed through the appropriate method.
VERITY reserves the right to update this policy when necessary. The latest version will be published on the website.