CONDITIONS AND RESTRICTIONS ON THE SUPPLY OF GOODS AND SERVICES

Last updated: 07/11/2026

1. Purpose and Scope

This policy establishes the conditions, limitations, and circumstances that may affect the acceptance, processing, and supply of goods and services through the VERITY GEAR website.

These conditions are intended to ensure that goods and services are supplied within VERITY's operational capabilities while protecting the lawful rights and interests of customers.

2. Order Processing Hours and Supply Time

The VERITY website accepts online orders 24 hours a day, 7 days a week.

However, the acceptance of an order does not mean that it will be processed or handed over to the shipping carrier immediately.

Our standard business and order processing hours are:

• Monday to Saturday.

• 09:00–18:00 (GMT+7).

Orders placed outside business hours, on weekends, public holidays, or non-working days may be processed on the next business day.

For pre-order products, production-batch products, or items requiring special preparation, the estimated supply and delivery schedule will be specified on the relevant product page or communicated through VERITY's official contact channels.

Order processing and delivery are subject to VERITY's Shipping Policy.

3. Geographic Supply Restrictions

VERITY supplies goods to countries and regions supported by its available shipping and logistics services.

Shipping availability may vary depending on:

• The destination country or territory.

• The capabilities of logistics partners.

• Import and export regulations in the destination country.

• Customs clearance and goods inspection requirements.

• Shipping restrictions applicable to specific product categories.

Delivery may be restricted or require prior confirmation for:

• Islands and remote destinations.

• Rural or hard-to-reach areas.

• Locations with special transportation requirements.

• Areas subject to delivery or customs restrictions.

• Destinations not serviced by available shipping carriers.

If delivery to the address provided by the customer cannot be arranged, VERITY will notify the customer and assist in identifying an appropriate alternative. If the order cannot be fulfilled, any payment already received will be handled in accordance with the applicable refund policy and legal requirements.

4. Customer Eligibility and Requirements

To place an order through the website, customers must:

• Have the legal capacity required to enter into transactions under applicable law.

• Provide accurate and complete order information.

• Provide a valid delivery address, phone number, and email address.

• Use lawful payment methods.

• Comply with the transaction conditions published on the website.

For products subject to age restrictions or special regulatory requirements, customers must meet all applicable legal conditions.

5. Product Quantity Limitations

Depending on inventory availability and distribution plans, VERITY may impose quantity limits on certain products.

These restrictions may include:

• Maximum quantities per order.

• Maximum quantities available during promotional campaigns.

• Purchase limits for Limited Edition products.

• Per-customer purchase limits to ensure fair product availability.

• Quantity restrictions for pre-order products.

Applicable restrictions will be disclosed on the relevant product page or within the promotional terms and conditions.

For out-of-stock products, VERITY will update the product availability status and provide information when restocking plans become available.

6. Product and Service Availability

VERITY makes reasonable efforts to maintain product availability and provide services in accordance with the information published on the website.

However, product availability may change due to:

• Actual inventory levels.

• Unexpected increases in customer demand.

• Production or importation disruptions.

• Supplier delays.

• Order management system issues.

• Other circumstances beyond reasonable operational control.

For pre-order products, Limited Edition products, or items currently in production, VERITY will communicate the relevant status and estimated supply schedule.

If a product becomes unavailable after the customer has completed payment, VERITY will notify the customer and assist with an appropriate solution, which may include an alternative product subject to the customer's agreement or a refund in accordance with applicable policies.

7. Temporary Suspension or Interruption of Supply

The supply of goods or services may be temporarily interrupted due to:

• Website maintenance or technical issues.

• Power outages, Internet disruptions, or infrastructure failures.

• Natural disasters, epidemics, fires, or war.

• Strikes or interruptions affecting shipping carriers.

• Requirements imposed by competent government authorities.

• Changes in import, export, or customs regulations.

• Other force majeure events recognized under applicable law.

In such circumstances, VERITY will notify customers as soon as reasonably possible and cooperate to minimize any impact on their rights and interests.

8. Right to Refuse or Suspend Orders

VERITY reserves the right to refuse or temporarily suspend order processing where there are reasonable grounds, including:

• Inaccurate or incomplete customer information.

• Inability to contact the customer to verify necessary details.

• Suspected fraudulent transactions or unauthorized payment methods.

• Products being out of stock or unavailable.

• Delivery addresses outside the supported shipping network.

• Significant pricing or product information errors caused by system issues.

• Customer violations of transaction conditions or applicable laws.

If an order has already been paid for but cannot be fulfilled for reasons attributable to VERITY, the customer will be notified and assisted with a refund in accordance with the applicable policy.

9. Product Inspection, Returns, Refunds, and Warranty

Product inspection, exchanges, refunds, and warranty claims (where applicable) are handled in accordance with VERITY's relevant policies.

Customers are encouraged to inspect their products upon delivery and retain delivery records, photographs, or unboxing videos where necessary.

The applicable conditions are specified in:

• Return & Refund Policy.

• Complaint Resolution Policy.

• Warranty Policy, where applicable to individual products.

Nothing in this policy is intended to exclude or restrict any mandatory customer rights under applicable law.

10. Contact Information

Website: https://veritygear.vn

Email: [email protected]

Hotline: +84 889 560 056

Business Hours: Monday–Saturday, 09:00–18:00 (GMT+7).

VERITY reserves the right to update this policy when necessary. The latest version will be published on our website.